Ocaro Service Agreement & Authorization

Last Updated: 08/14/2026

This Service Agreement & Authorization ("Agreement") applies to services performed by Ocaro ("Ocaro," "we," "us," or "our"). By checking the agreement box during booking, you acknowledge that you have read, understood, and agree to these terms and authorize Ocaro to perform the services you approve for your vehicle.

1. Authorization to Perform Service

You authorize Ocaro to perform the specific maintenance or repair services confirmed for your vehicle.

This authorization includes reasonable access to and handling of components necessary to complete the approved service.

Ocaro will not knowingly perform additional repairs or services beyond the authorized scope without obtaining additional customer authorization when required.

2. Vehicle Information

You agree to provide accurate information about your vehicle, including its year, make, model, engine, mileage, modifications, and any relevant mechanical conditions you are aware of.

You acknowledge that incorrect or incomplete vehicle information may result in incorrect parts or materials being selected or may prevent the service from being completed.

Ocaro is not responsible for losses or problems caused by materially inaccurate or incomplete information supplied by the customer, except to the extent otherwise required by law.

3. Pricing & Appointment Confirmation

Prices displayed during the initial booking process may not include all vehicle-specific materials.

After receiving your booking request, Ocaro will review your vehicle information and provide your final service price, including applicable materials, before the service is performed.

Any additional service or charge requiring customer authorization will not be performed without that authorization.

4. Scope of Service

Ocaro's responsibility relates to the service actually performed and components reasonably accessed, removed, installed, adjusted, or otherwise handled while completing that service.

For an oil change, this may include engine oil, the oil filter and filter housing, drain plug and sealing components, oil fill cap, applicable access panels or shields, and other components reasonably necessary to access and complete the service.

For brake service, this may include the brake pads, rotors, calipers and related hardware that must reasonably be manipulated during the service, applicable wear sensors, fasteners, and other components reasonably necessary to access and complete the authorized brake service.

Booking one service does not constitute an inspection, diagnosis, certification, or warranty of the remainder of the vehicle unless Ocaro expressly agrees in writing to perform such an inspection or diagnosis.

5. Pre-Existing Conditions

Vehicles may contain pre-existing conditions that are not visible or reasonably discoverable before service begins.

These may include, but are not limited to:

stripped or damaged threads;
seized, rusted, corroded, overtightened, undertightened, cross-threaded, or previously damaged fasteners;
damaged drain plugs or oil pans;
damaged oil-filter housings;
existing fluid leaks;
deteriorated seals or gaskets;
brittle plastic or deteriorated components;
previously damaged brake components;
seized calipers or slide pins;
damaged wheel studs or lug nuts;
improper previous repairs or installations;
aftermarket modifications;
warning lights or stored fault codes;
electrical or electronic faults;
engine, transmission, suspension, steering, cooling-system, exhaust, or drivetrain problems; and
other age-, mileage-, corrosion-, wear-, accident-, or maintenance-related conditions.

You acknowledge that attempting ordinary service on a worn, damaged, deteriorated, improperly installed, or previously repaired component may reveal or worsen an existing condition even when reasonable care is used.

To the fullest extent permitted by law, Ocaro is not responsible for damage, failure, or additional repair costs resulting solely from a pre-existing condition that Ocaro did not cause.

6. Unrelated Vehicle Problems

An appointment with Ocaro does not make Ocaro responsible for every mechanical or electrical problem that occurs during or after the service.

A problem occurring shortly after service does not, by itself, establish that the service caused the problem.

To the fullest extent permitted by law, Ocaro is not responsible for unrelated failures or conditions that were not caused by Ocaro's work.

For example, an oil change does not make Ocaro responsible for an unrelated transmission, battery, electrical, suspension, air-conditioning, drivetrain, or other vehicle failure merely because that problem becomes apparent after the oil change.

Likewise, brake service does not make Ocaro responsible for unrelated engine, transmission, electrical, suspension, steering, drivetrain, or other failures that were not caused by the brake service.

7. Discovery of Unsafe or Damaged Components

If Ocaro discovers a condition that makes the requested service unsafe, inappropriate, or impractical to continue, Ocaro may stop or decline the service.

Examples may include severely damaged fasteners, stripped threads, excessive corrosion, unsafe lifting conditions, damaged components, incompatible parts, significant fluid leaks, or other conditions that prevent the service from being performed reasonably and safely.

Ocaro will inform you when reasonably possible before proceeding with work outside the originally authorized service.

8. No Comprehensive Vehicle Inspection

Unless specifically included in the service you purchased, Ocaro is not performing a comprehensive mechanical inspection or safety inspection of your vehicle.

The fact that an Ocaro technician does not identify or mention a particular condition does not mean that the component has been inspected, approved, certified, or determined to be safe.

You remain responsible for maintaining your vehicle and obtaining appropriate inspection, diagnosis, or repair of conditions outside the services Ocaro was hired to perform.

9. Customer-Provided Parts or Materials

If Ocaro agrees to install parts or materials supplied by the customer, the customer assumes responsibility for confirming that those parts are correct, compatible, and appropriate for the vehicle.

Ocaro does not warrant customer-supplied parts and is not responsible for a defect or failure caused by the part itself, except for damage directly caused by Ocaro's installation or as otherwise required by law.

Ocaro may refuse to install any customer-supplied component that appears incorrect, damaged, unsafe, incompatible, or unsuitable.

10. Vehicle Modifications

You agree to disclose any known modifications that may materially affect the requested service.

Ocaro is not responsible for conditions resulting from aftermarket modifications, non-original equipment, previous modifications, or previous repairs that Ocaro did not perform.

Ocaro may decline service if a modification prevents the work from being performed safely or properly.

11. Authorization to Access and Operate Vehicle

You confirm that you own the vehicle or have permission from the vehicle owner to authorize the requested service.

You authorize Ocaro to access the vehicle and, when reasonably necessary for the service, open the hood, access the passenger compartment, start or shut off the engine, release or apply the parking brake, turn the steering wheel, reset applicable maintenance indicators, and perform reasonable operational checks.

Ocaro will not use the vehicle for purposes unrelated to the authorized service.

12. Mobile Service Location

Because Ocaro performs mobile services, you agree to provide a location that is reasonably safe, legal, accessible, and suitable for the requested work.

The service area should provide sufficient space and a reasonably level, stable surface appropriate for the work being performed.

Ocaro may refuse, stop, relocate, or reschedule service when conditions such as traffic, unsafe surfaces, insufficient space, weather, snow, ice, excessive slope, property restrictions, environmental hazards, or other circumstances make the work unsafe or impractical.

13. Permission to Perform Work on Property

By requesting mobile service at a particular location, you represent that you have permission to have the requested vehicle service performed at that location.

You are responsible for obtaining permission from a property owner, employer, landlord, condominium association, parking facility, or other party when such permission is required.

Ocaro is not responsible for fines, towing charges, property rules, or other consequences resulting solely from the customer's failure to obtain required permission.

14. Personal Property

Customers should remove valuable, fragile, or sensitive personal property from areas that Ocaro may reasonably need to access.

Ocaro is not responsible for loss or damage to personal property that was not caused by Ocaro, subject to applicable law.

15. Existing Leaks and Fluid Consumption

An oil change does not repair existing oil leaks, internal oil consumption, worn seals, gaskets, engine defects, or other conditions that cause a vehicle to lose or consume oil.

The customer remains responsible for monitoring the vehicle's fluid levels, warning indicators, and operating condition following service.

If an oil-pressure warning, low-oil warning, brake warning, unusual noise, fluid leak, or other significant warning condition appears after service, you should stop operating the vehicle when reasonably appropriate and contact Ocaro or another qualified repair professional promptly.

16. Brake-Service Conditions

Replacing brake pads and/or rotors does not constitute repair or certification of the entire braking system unless additional services are specifically authorized.

Other components—including calipers, brake hoses, brake lines, master cylinders, wheel bearings, ABS components, parking-brake systems, suspension components, and other related systems—may have independent conditions or failures.

Ocaro is not responsible for defects or failures in components that were not caused by Ocaro's work.

17. Ordinary Negligence and Assumption of Certain Risks

To the fullest extent permitted by Massachusetts law, you acknowledge and assume the ordinary risks inherent in performing authorized maintenance on a used vehicle, including the possibility that previously damaged, deteriorated, seized, corroded, brittle, worn, improperly installed, or otherwise compromised components may fail or become apparent during otherwise properly performed service.

To the fullest extent permitted by applicable law, you release Ocaro from claims arising solely from such pre-existing conditions or inherent risks that were not caused by Ocaro's gross negligence, reckless conduct, intentional misconduct, violation of a non-waivable legal duty, or other conduct for which liability cannot lawfully be excluded.

Nothing in this Agreement is intended to waive any consumer right or legal protection that Massachusetts law does not permit a customer to waive.

18. Workmanship

Ocaro intends to perform authorized services in a good and workmanlike manner consistent with accepted trade standards.

If you believe a problem was directly caused by service performed by Ocaro, please contact us promptly and provide Ocaro a reasonable opportunity to inspect the vehicle and investigate the concern.

Nothing in this section eliminates any remedy available to you that cannot legally be waived.

19. No Guarantee Against Future Failure

Maintenance reduces certain risks but cannot guarantee that a vehicle or component will not subsequently fail.

Except for any express written warranty provided by Ocaro, Ocaro does not guarantee the future condition or performance of vehicle systems or components outside the authorized service.

20. Additional Repairs

If Ocaro discovers additional repairs that appear necessary while performing the authorized service, Ocaro will inform the customer and obtain authorization before performing additional work when required by applicable law.

Declining recommended additional work does not make Ocaro responsible for consequences resulting from the condition the customer elected not to repair.

21. Payment

Payment is due upon completion of service unless otherwise agreed in writing.

The customer is responsible for the authorized service price and any additional work or materials subsequently authorized by the customer.

22. Cancellations and Incomplete Services

Ocaro may cancel, postpone, or discontinue an appointment when circumstances prevent the service from being completed safely or properly.

If a service cannot be completed because of a pre-existing vehicle condition, unsafe location, incorrect customer-provided information, incompatible customer-supplied parts, or another circumstance outside Ocaro's reasonable control, the customer may remain responsible for any previously disclosed and authorized charges permitted by applicable law.

23. Photographs and Service Documentation

You authorize Ocaro to photograph or otherwise document the vehicle, service area, relevant components, vehicle condition, mileage, warning indicators, parts, and completed work for service records, quality control, dispute resolution, and documentation of pre-existing conditions.

Such documentation will be handled in accordance with applicable law.

This authorization does not grant Ocaro permission to use identifiable photographs of your vehicle for advertising or promotional purposes unless separately authorized.

24. Electronic Agreement

You agree that checking the acceptance box during online booking constitutes your electronic acceptance of this Agreement.

You acknowledge that you were provided an opportunity to review these terms before accepting them.

25. Massachusetts Law

This Agreement shall be governed by the laws of the Commonwealth of Massachusetts.

Nothing in this Agreement is intended to eliminate, restrict, or waive a right or remedy that cannot lawfully be eliminated, restricted, or waived under Massachusetts law.

26. Severability

If any provision of this Agreement is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed where appropriate, and the remaining provisions shall remain in effect to the extent permitted by law.

27. Entire Service Agreement

This Agreement, together with the customer's booking information, confirmed service description, final authorized price, and any subsequently authorized work, constitutes the terms governing the particular service appointment unless Ocaro agrees otherwise in writing.

28. Customer Acknowledgment

By checking the agreement box during booking, you acknowledge that:

you have had the opportunity to read this Agreement before booking;
you understand the scope of the service you are requesting;
you authorize Ocaro to perform the services you approve;
you understand that Ocaro is not performing a comprehensive inspection unless specifically stated;
you understand that Ocaro is not responsible for unrelated or pre-existing vehicle conditions that Ocaro did not cause; and
you agree to the terms of this Service Agreement & Authorization.

Booking Checkbox:

Ocaro Service Agreement & Authorization

Last Updated: 08/14/2026

1. Authorization to Perform Service

You authorize Ocaro to perform the specific maintenance or repair services confirmed for your vehicle.

This authorization includes reasonable access to and handling of components necessary to complete the approved service.

Ocaro will not knowingly perform additional repairs or services beyond the authorized scope without obtaining additional customer authorization when required.

2. Vehicle Information

You agree to provide accurate information about your vehicle, including its year, make, model, engine, mileage, modifications, and any relevant mechanical conditions you are aware of.

You acknowledge that incorrect or incomplete vehicle information may result in incorrect parts or materials being selected or may prevent the service from being completed.

Ocaro is not responsible for losses or problems caused by materially inaccurate or incomplete information supplied by the customer, except to the extent otherwise required by law.

3. Pricing & Appointment Confirmation

Prices displayed during the initial booking process may not include all vehicle-specific materials.

After receiving your booking request, Ocaro will review your vehicle information and provide your final service price, including applicable materials, before the service is performed.

Any additional service or charge requiring customer authorization will not be performed without that authorization.

4. Scope of Service

Ocaro's responsibility relates to the service actually performed and components reasonably accessed, removed, installed, adjusted, or otherwise handled while completing that service.

For an oil change, this may include engine oil, the oil filter and filter housing, drain plug and sealing components, oil fill cap, applicable access panels or shields, and other components reasonably necessary to access and complete the service.

For brake service, this may include the brake pads, rotors, calipers and related hardware that must reasonably be manipulated during the service, applicable wear sensors, fasteners, and other components reasonably necessary to access and complete the authorized brake service.

Booking one service does not constitute an inspection, diagnosis, certification, or warranty of the remainder of the vehicle unless Ocaro expressly agrees in writing to perform such an inspection or diagnosis.

5. Pre-Existing Conditions

Vehicles may contain pre-existing conditions that are not visible or reasonably discoverable before service begins.

These may include, but are not limited to:

stripped or damaged threads;

seized, rusted, corroded, overtightened, undertightened, cross-threaded, or previously damaged fasteners;

damaged drain plugs or oil pans;

damaged oil-filter housings;

existing fluid leaks;

deteriorated seals or gaskets;

brittle plastic or deteriorated components;

previously damaged brake components;

seized calipers or slide pins;

damaged wheel studs or lug nuts;

improper previous repairs or installations;

aftermarket modifications;

warning lights or stored fault codes;

electrical or electronic faults;

engine, transmission, suspension, steering, cooling-system, exhaust, or drivetrain problems; and

other age-, mileage-, corrosion-, wear-, accident-, or maintenance-related conditions.

You acknowledge that attempting ordinary service on a worn, damaged, deteriorated, improperly installed, or previously repaired component may reveal or worsen an existing condition even when reasonable care is used.

To the fullest extent permitted by law, Ocaro is not responsible for damage, failure, or additional repair costs resulting solely from a pre-existing condition that Ocaro did not cause.

6. Unrelated Vehicle Problems

An appointment with Ocaro does not make Ocaro responsible for every mechanical or electrical problem that occurs during or after the service.

A problem occurring shortly after service does not, by itself, establish that the service caused the problem.

To the fullest extent permitted by law, Ocaro is not responsible for unrelated failures or conditions that were not caused by Ocaro's work.

For example, an oil change does not make Ocaro responsible for an unrelated transmission, battery, electrical, suspension, air-conditioning, drivetrain, or other vehicle failure merely because that problem becomes apparent after the oil change.

Likewise, brake service does not make Ocaro responsible for unrelated engine, transmission, electrical, suspension, steering, drivetrain, or other failures that were not caused by the brake service.

7. Discovery of Unsafe or Damaged Components

If Ocaro discovers a condition that makes the requested service unsafe, inappropriate, or impractical to continue, Ocaro may stop or decline the service.

Examples may include severely damaged fasteners, stripped threads, excessive corrosion, unsafe lifting conditions, damaged components, incompatible parts, significant fluid leaks, or other conditions that prevent the service from being performed reasonably and safely.

Ocaro will inform you when reasonably possible before proceeding with work outside the originally authorized service.

8. No Comprehensive Vehicle Inspection

Unless specifically included in the service you purchased, Ocaro is not performing a comprehensive mechanical inspection or safety inspection of your vehicle.

The fact that an Ocaro technician does not identify or mention a particular condition does not mean that the component has been inspected, approved, certified, or determined to be safe.

You remain responsible for maintaining your vehicle and obtaining appropriate inspection, diagnosis, or repair of conditions outside the services Ocaro was hired to perform.

9. Customer-Provided Parts or Materials

If Ocaro agrees to install parts or materials supplied by the customer, the customer assumes responsibility for confirming that those parts are correct, compatible, and appropriate for the vehicle.

Ocaro does not warrant customer-supplied parts and is not responsible for a defect or failure caused by the part itself, except for damage directly caused by Ocaro's installation or as otherwise required by law.

Ocaro may refuse to install any customer-supplied component that appears incorrect, damaged, unsafe, incompatible, or unsuitable.

10. Vehicle Modifications

You agree to disclose any known modifications that may materially affect the requested service.

Ocaro is not responsible for conditions resulting from aftermarket modifications, non-original equipment, previous modifications, or previous repairs that Ocaro did not perform.

Ocaro may decline service if a modification prevents the work from being performed safely or properly.

11. Authorization to Access and Operate Vehicle

You confirm that you own the vehicle or have permission from the vehicle owner to authorize the requested service.

Ocaro will not use the vehicle for purposes unrelated to the authorized service.

12. Mobile Service Location

Because Ocaro performs mobile services, you agree to provide a location that is reasonably safe, legal, accessible, and suitable for the requested work.

The service area should provide sufficient space and a reasonably level, stable surface appropriate for the work being performed.

Ocaro may refuse, stop, relocate, or reschedule service when conditions such as traffic, unsafe surfaces, insufficient space, weather, snow, ice, excessive slope, property restrictions, environmental hazards, or other circumstances make the work unsafe or impractical.

13. Permission to Perform Work on Property

By requesting mobile service at a particular location, you represent that you have permission to have the requested vehicle service performed at that location.

You are responsible for obtaining permission from a property owner, employer, landlord, condominium association, parking facility, or other party when such permission is required.

Ocaro is not responsible for fines, towing charges, property rules, or other consequences resulting solely from the customer's failure to obtain required permission.

14. Personal Property

Customers should remove valuable, fragile, or sensitive personal property from areas that Ocaro may reasonably need to access.

Ocaro is not responsible for loss or damage to personal property that was not caused by Ocaro, subject to applicable law.

15. Existing Leaks and Fluid Consumption

An oil change does not repair existing oil leaks, internal oil consumption, worn seals, gaskets, engine defects, or other conditions that cause a vehicle to lose or consume oil.

The customer remains responsible for monitoring the vehicle's fluid levels, warning indicators, and operating condition following service.

If an oil-pressure warning, low-oil warning, brake warning, unusual noise, fluid leak, or other significant warning condition appears after service, you should stop operating the vehicle when reasonably appropriate and contact Ocaro or another qualified repair professional promptly.